Website: https://thedickery.cloud
1. Overview
- We want you to be satisfied with your purchase.
- Refunds are only available under the conditions described below.
2. Eligibility for Refunds
- Refund requests must be submitted within 14 days of receiving the product.
- Products must be unused and in original packaging (if applicable).
- Digital products or services may have different refund policies, as specified at purchase.
3. How to Request a Refund
- Contact us at info@thedickery.cloud with your order number and reason for the refund.
- Our support team will review your request and respond within 3 business days.
- If approved, the refund will be processed via the original payment method (Omise) within 7–10 business days.
4. Refund Exceptions
- Products damaged due to customer misuse are not eligible for a refund.
- Some promotional or clearance items may be non-refundable, as indicated at checkout.
5. Exchanges
- Exchanges for defective or incorrect items are handled on a case-by-case basis.
- Contact our support team for instructions.
6. Governing Law
This Refund Policy is governed by Thai law and applicable consumer protection regulations.